The system sends emails to the email address supplied on the accounts sometimes these are miss spelt ans sometimes they go into spam folders.

If you can't find your email please let us know via the contact us at the bottom of this page.

All parcels are sent Tracked the tracking link on your shipping conformation email will show you where it is.

Sometimes parcels are delayed due to strikes, transport issues, weather and covid.

Please let us know if you need us to have a look at your delivery by sending us a message via the contact us section at the bottom of this page.

We are a UK based online company with our HQ in Brechin.

All of our company information can be found on our website, Google, Facebook, Trustpilot & Company House

We send all parcels Tracked this means that the parcels will show once they have been delivered. It will also show the GPS from where the parcel was delivered. If the parcel is shown as delivered but you were not at home it can be with a neighbour or left in your selected safe place. Please check your tracking for information.

If you have not recived your parcel please contact us with your order number using the contact us section at the bottom of this page and not the chat with us.

All credit options are available at the checkout.

We do not decide who gets credit and how much. This is between the customer and the company they decide to apply for credit with.

Delays can happen and no delivery is guaranteed to be delivered within the time shown.

Express Tracked - 1- 3 Days

Standard Tracked - 2-4 Days

Royal Mail Next Day - Next Day

When packing orders sometimes we come across items that have become damaged or are missing these items cannot be sent and a refund will be issued for these items. If these items bring the order value under the free postal amount we will still give the free postage. When an item is out of stock we will not contact you to discuss an alternative due to the high amount of orders that we recieve for our products but will refund you at the same time your order is processed.

We do not offer exchanged on items as this has extra postal costs involved and we connot take a seperate payment for this. We will be more then happy to refund you for the item you do not require.